Where we deliver and where it ships from
Our main warehouse facility is in North Carolina, which is where just about every order ships from. We ship nationwide and to a variety of different locations.
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent FedEx. Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the consignee. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If the product is damages in transit, Customer’s only recourse is to file a claim with the carrier.
We work with a network of freight companies to do our best to get the customer the best rate for the delivery of their load. We often get the freight quote at the time of the estimate, and then revise as needed at the time of delivery. Freight rates vary throughout the year, and the size of the load is a major factor. Full truckload orders of 10,000 ft or more are the best freight value. The rates are slightly higher for residential deliveries compared to business deliveries. A working job site is charged at a business rate.
We work with several local freight companies as well as a trusted broker network. While the material is in transit, we have a Bill of Lading (BOL) which includes a tracing number, and typically the driver’s cell phone number as well.
The time in transit largely depends on the size of the order, and where it is going. LTL orders always take longer than dedicated trucks. We work with the customer to ensure that the drop off time works with their schedule.
How it arrives
Larger timber orders are shipped on a flatbed truck, and anything else will be bundled on a pallete, banded with metal banding and often wrapped.
All deliveries are curbside and there will need to be someone at the job site able to offload the order. The weight varies largely, but we suggest to have a forklift or some piece of equipment that can offload. The standard truck can be up to 65 ft long, so please let us know if it is delivering to a street which has restrictions on large trucks.
Arranging Your Own Freight
We absolutely welcome you to arrange your own freight.